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TOEIC Customer communication

Business Precision: Customers & service

More exact language for finance, operations, negotiation, and business decisions. Focus: customers & service.

Independent TOEIC study resource — not official exam material.

  • Teens and up
  • Work & career
  • Advanced · C1
  • 250 words

The words

Every word in this set, with what it means. Tap a word to hear it.

promotional
Promotional material, events, or ideas are designed to increase the sales of a product or service
“The report describes the customer-service conversation issue as promotional.”
fief
In former times, a fief was a piece of land given to someone by their lord, to whom they had a duty to provide particular services in return
“Learners saw the word “fief” while comparing two sides of the customer-service conversation issue.”
vassal
In feudal society, a vassal was a man who gave military service to a lord, in return for which he was protected by the lord and received land to live on
“Learners saw the word “vassal” while comparing two sides of the customer-service conversation issue.”
liturgy
a way of praying in a religious service using a fixed order of words, prayers etc
“The customer-service conversation report includes a section on the word “liturgy.””
cut-price
cut-price goods or services are cheaper than usual
“The report describes the customer-service conversation issue as cut-price.”
feminist
someone who supports the idea that women should have the same rights and opportunities as men
“A clear definition of the word “feminist” helped the group discuss the customer-service conversation topic.”
buttress
to support a system, idea, argument etc, especially by providing money
“In the customer-service conversation discussion, the verb “buttress” describes an action or change.”
rudder
a flat part at the back of a ship or aircraft that can be turned in order to control the direction in which it moves
“Learners saw the word “rudder” while comparing two sides of the customer-service conversation issue.”
mortgage
a legal arrangement by which you borrow money from a bank or similar organization in order to buy a house, and pay back the money over a period of years
“Learners saw the word “mortgage” while comparing two sides of the customer-service conversation issue.”
materialistic
concerned only with money and possessions rather than things of the mind such as art, religion, or moral beliefs – used in order to show disapproval
“During the customer-service conversation discussion, “materialistic” signals a particular quality.”
haggle
to argue when you are trying to agree about the price of something
“In the customer-service conversation discussion, the verb “haggle” describes an action or change.”
advocacy
public support for a course of action or way of doing things
“Learners saw the word “advocacy” while comparing two sides of the customer-service conversation issue.”
reversion
a return to a former condition or habit
“The speaker used the word “reversion” while explaining the customer-service conversation problem.”
echolocation
Echolocation is a system used by some animals to determine the position of an object by measuring how long it takes for an echo to return from the object
“The customer-service conversation report includes a section on the word “echolocation.””
chalice
a gold or silver decorated cup used, for example, to hold wine in Christian religious services
“The speaker used the word “chalice” while explaining the customer-service conversation problem.”
Republican
relating to or supporting a system of government that is not led by a king or queen
“The speaker uses “republican” to characterize the customer-service conversation situation.”
rewind
to make a cassette tape or video go backwards in order to see or hear it again
“The speaker explains how “rewind” is used in a report about the customer-service conversation.”
audiophile
a person who has a great interest in high-fidelity sound reproduction
“The customer-service conversation report includes a section on the word “audiophile.””
camcorder
a type of camera that records pictures and sound on videotape
“The customer-service conversation report includes a section on the word “camcorder.””
radiocarbon
Radiocarbon is a type of carbon that is radioactive, and which therefore breaks up slowly at a regular rate. Its presence in an object can be measured in order to find out how old the object is.
“The customer-service conversation report includes a section on the word “radiocarbon.””
complainant
someone who makes a formal complaint in a court of law
“Learners saw the word “complainant” while comparing two sides of the customer-service conversation issue.”
espouse
to support an idea, belief etc, especially a political one
“In the customer-service conversation discussion, the verb “espouse” describes an action or change.”
brace
to make something stronger by supporting it
“The speaker explains how “brace” is used in a report about the customer-service conversation.”
lactation
the production of milk by a woman or female animal
“A clear definition of the word “lactation” helped the group discuss the customer-service conversation topic.”
anaerobic
not needing oxygen in order to live
“The report describes the customer-service conversation issue as anaerobic.”
counterproductive
Something that is counterproductive achieves the opposite result from the one that you want to achieve
“The speaker uses “counterproductive” to characterize the customer-service conversation situation.”
supportive
giving help or encouragement, especially to someone who is in a difficult situation – used to show approval
“The speaker uses “supportive” to characterize the customer-service conversation situation.”
apostasy
when someone suddenly stops believing in a religion or supporting a political party
“The customer-service conversation report includes a section on the word “apostasy.””
exhume
to remove a dead body from the ground, especially in order to check the cause of death
“In the customer-service conversation discussion, the verb “exhume” describes an action or change.”
puritanical
very strict about moral matters, especially sex – used in order to show disapproval
“The report describes the customer-service conversation issue as puritanical.”
resurrection
a situation in which something old or forgotten returns or becomes important again
“The speaker used the word “resurrection” while explaining the customer-service conversation problem.”
ancillary
connected with or supporting something else, but less important than it
“During the customer-service conversation discussion, “ancillary” signals a particular quality.”
apostate
someone who has stopped believing in a religion or supporting a political party
“The speaker used the word “apostate” while explaining the customer-service conversation problem.”
by-product
something additional that is produced during a natural or industrial process
“The speaker used the word “by-product” while explaining the customer-service conversation problem.”
countermand
If you countermand an order, you cancel it, usually by giving a different order
“In the customer-service conversation discussion, the verb “countermand” describes an action or change.”
girder
a strong beam, made of iron or steel, that supports a floor, roof, or bridge
“The speaker used the word “girder” while explaining the customer-service conversation problem.”
recriminate
to return an accusation against someone or engage in mutual accusations
“A clear example helps learners use “recriminate” in a sentence about the customer-service conversation.”
venal
willing to use power and influence in a dishonest way in return for money
“Researchers describe the customer-service conversation evidence as venal.”
adduce
to give facts or reasons in order to prove that something is true
“Learners hear “adduce” while following the customer-service conversation explanation.”
adherent
someone who supports a particular belief, plan, political party etc
“A clear definition of the word “adherent” helped the group discuss the customer-service conversation topic.”
entreaty
a serious request in which you ask someone to do something for you
“The customer-service conversation report includes a section on the word “entreaty.””
neutrality
the state of not supporting either side in an argument or war
“The speaker used the word “neutrality” while explaining the customer-service conversation problem.”
requite
to give or do something in return for something done or given to you
“A clear example helps learners use “requite” in a sentence about the customer-service conversation.”
side
to support or argue against a person or group in a quarrel, fight etc
“The speaker explains how “side” is used in a report about the customer-service conversation.”
cavil
to make unnecessary complaints about someone or something
“A clear example helps learners use “cavil” in a sentence about the customer-service conversation.”
retrograde
involving a return to an earlier and worse situation
“During the customer-service conversation discussion, “retrograde” signals a particular quality.”
usurious
a usurious price or rate of interest14 is unfairly high
“During the customer-service conversation discussion, “usurious” signals a particular quality.”
garnish
to add something to food in order to decorate it
“In the customer-service conversation discussion, the verb “garnish” describes an action or change.”
supplicate
to make a humble request to (someone); plead
“Learners hear “supplicate” while following the customer-service conversation explanation.”
remonstrance
a complaint or protest
“The speaker used the word “remonstrance” while explaining the customer-service conversation problem.”
deport
to make someone leave a country and return to the country they came from, especially because they do not have a legal right to stay
“Learners hear “deport” while following the customer-service conversation explanation.”
disaffection
Disaffection is the attitude that people have when they stop supporting something such as an organization or political ideal
“A clear definition of the word “disaffection” helped the group discuss the customer-service conversation topic.”
nonsuit
an order of a judge dismissing a suit when the plaintiff fails to show he has a good cause of action or fails to produce any evidence
“The customer-service conversation report includes a section on the word “nonsuit.””
poser
someone who pretends to have a quality or social position they do not really have, usually in order to make people notice or admire them
“The speaker used the word “poser” while explaining the customer-service conversation problem.”
sycophantic
praising important or powerful people too much because you want to get something from them – used in order to show disapproval
“The speaker uses “sycophantic” to characterize the customer-service conversation situation.”
out-goings
Your outgoings are the regular amounts of money which you have to spend every week or every month, for example, in order to pay your rent or bills
“The customer-service conversation report includes a section on the word “out-goings.””
prop
to support something by leaning it against something, or by putting something else under, next to, or behind it
“The speaker explains how “prop” is used in a report about the customer-service conversation.”
pterosaur
any extinct flying reptile of the order Pterosauria, of Jurassic and Cretaceous times: included the pterodactyls
“The speaker used the word “pterosaur” while explaining the customer-service conversation problem.”
counter-productive
Something that is counterproductive achieves the opposite result from the one that you want to achieve
“Researchers describe the customer-service conversation evidence as counter-productive.”
regressive
returning to an earlier, less advanced state, or causing something to do this - used to show disapproval
“During the customer-service conversation discussion, “regressive” signals a particular quality.”
tenon
an end of a piece of wood, that has been cut to fit exactly into a mortise in order to form a strong joint
“The customer-service conversation report includes a section on the word “tenon.””
emetic
something that you eat or drink in order to make yourself vomit(= bring up food from your stomach )
“A clear definition of the word “emetic” helped the group discuss the customer-service conversation topic.”
fulcrum
the point on which a lever (= bar ) turns, balances, or is supported in turning or lifting something
“Learners saw the word “fulcrum” while comparing two sides of the customer-service conversation issue.”
sextant
a tool for measuring angles between stars in order to calculate the position of a ship or aircraft
“A clear definition of the word “sextant” helped the group discuss the customer-service conversation topic.”
wreak
Something or someone that wreaks havoc or destruction causes a great amount of disorder or damage
“Learners hear “wreak” while following the customer-service conversation explanation.”
blarney
pleasant but untrue things that you say to someone in order to trick or persuade them
“The speaker used the word “blarney” while explaining the customer-service conversation problem.”
canard
a piece of news that is false and is told to people deliberately in order to harm someone
“The speaker used the word “canard” while explaining the customer-service conversation problem.”
end-product
The end product of something is the thing that is produced or achieved by means of it
“The speaker used the word “end-product” while explaining the customer-service conversation problem.”
snoop
If someone snoops around a place, they secretly look around it in order to find out things
“A clear example helps learners use “snoop” in a sentence about the customer-service conversation.”
anabiosis
the ability to return to life after apparent death; suspended animation
“The speaker used the word “anabiosis” while explaining the customer-service conversation problem.”
pericope
a selection from a book, esp a passage from the Bible read at religious services
“A clear definition of the word “pericope” helped the group discuss the customer-service conversation topic.”
portico
a covered entrance to a building, consisting of a roof supported by pillar s
“The customer-service conversation report includes a section on the word “portico.””
sententious
telling people how they should behave – used in order to show disapproval
“The speaker uses “sententious” to characterize the customer-service conversation situation.”
behest
because someone has asked for something or ordered something to happen
“A clear definition of the word “behest” helped the group discuss the customer-service conversation topic.”
booster
someone who gives a lot of support to a person, organization, or idea
“Learners saw the word “booster” while comparing two sides of the customer-service conversation issue.”
impostor
someone who pretends to be someone else in order to trick people
“The speaker used the word “impostor” while explaining the customer-service conversation problem.”
popularity
when something or someone is liked or supported by a lot of people
“The speaker used the word “popularity” while explaining the customer-service conversation problem.”
skyrocket
if a price or an amount skyrockets, it greatly increases very quickly
“A clear example helps learners use “skyrocket” in a sentence about the customer-service conversation.”
adjure
to order or try to persuade someone to do something
“A clear example helps learners use “adjure” in a sentence about the customer-service conversation.”
enjoin
to order or try to persuade someone to do something
“A clear example helps learners use “enjoin” in a sentence about the customer-service conversation.”
partiality
unfair support of one person or one group against another
“A clear definition of the word “partiality” helped the group discuss the customer-service conversation topic.”
purvey
to supply goods, services, information etc to people
“A clear example helps learners use “purvey” in a sentence about the customer-service conversation.”
rock-bottom
a rock-bottom price is as low as it can possibly be
“The speaker uses “rock-bottom” to characterize the customer-service conversation situation.”
subpoena
to order someone to come to a court of law and be a witness
“The speaker explains how “subpoena” is used in a report about the customer-service conversation.”
vestment
a piece of clothing worn by priests during church services
“Learners saw the word “vestment” while comparing two sides of the customer-service conversation issue.”
liturgical
relating to church services and ceremonies
“The report describes the customer-service conversation issue as liturgical.”
proximate
nearest in time, order, or family relationship
“The speaker uses “proximate” to characterize the customer-service conversation situation.”
briefless
(said of a barrister) without clients
“During the customer-service conversation discussion, “briefless” signals a particular quality.”
markdown
a reduction in the price of something
“A clear definition of the word “markdown” helped the group discuss the customer-service conversation topic.”
disserve
to do a disservice to
“The speaker explains how “disserve” is used in a report about the customer-service conversation.”
unpatriotic
not supporting your country
“Researchers describe the customer-service conversation evidence as unpatriotic.”
assistance
help or support
“Learners saw the word “assistance” while comparing two sides of the customer-service conversation issue.”
fabrication
a piece of information or story that someone has invented in order to deceive people
“Learners saw the word “fabrication” while comparing two sides of the customer-service conversation issue.”
crank
a handle on a piece of equipment, that you can turn in order to move something
“A clear definition of the word “crank” helped the group discuss the customer-service conversation topic.”
Saturn
the planet that is sixth in order from the sun and is surrounded by large rings
“The speaker used the word “saturn” while explaining the customer-service conversation problem.”
decay
to be slowly destroyed by a natural chemical process, or to make something do this
“Learners hear “decay” while following the customer-service conversation explanation.”
disaster
a sudden event such as a flood, storm, or accident which causes great damage or suffering
“A clear definition of the word “disaster” helped the group discuss the customer-service conversation topic.”
disciple
someone who believes in the ideas of a great teacher or leader, especially a religious one
“The speaker used the word “disciple” while explaining the customer-service conversation problem.”
fabric
the fabric of a society is its basic structure, way of life, relationships, and traditions
“A clear definition of the word “fabric” helped the group discuss the customer-service conversation topic.”
fierce
a fierce person or animal is angry or ready to attack, and looks very frightening
“Researchers describe the customer-service conversation evidence as fierce.”
grill
a part of a cooker in which strong heat from above cooks food on a metal shelf below
“Learners saw the word “grill” while comparing two sides of the customer-service conversation issue.”
insulin
a substance produced naturally by your body which allows sugar to be used for energy
“Learners saw the word “insulin” while comparing two sides of the customer-service conversation issue.”
larva
a young insect with a soft tube-shaped body, which will later become an insect with wings
“Learners saw the word “larva” while comparing two sides of the customer-service conversation issue.”
proliferate
if something proliferates, it increases quickly and spreads to many different places
“The speaker explains how “proliferate” is used in a report about the customer-service conversation.”
revive
to bring something back after it has not been used or has not existed for a period of time
“The speaker explains how “revive” is used in a report about the customer-service conversation.”
tempt
to make someone want to have or do something, even though they know they really should not
“Learners hear “tempt” while following the customer-service conversation explanation.”
turbulent
a turbulent situation or period of time is one in which there are a lot of sudden changes
“The speaker uses “turbulent” to characterize the customer-service conversation situation.”
yeast
a type of fungus used for producing alcohol in beer and wine, and for making bread rise
“Learners saw the word “yeast” while comparing two sides of the customer-service conversation issue.”
anomaly
something that is noticeable because it is different from what is usual
“The speaker used the word “anomaly” while explaining the customer-service conversation problem.”
arthritis
a disease that causes the joints of your body to become swollen and very painful
“Learners saw the word “arthritis” while comparing two sides of the customer-service conversation issue.”
ascribe
to claim that something is caused by a particular person, situation etc
“The speaker explains how “ascribe” is used in a report about the customer-service conversation.”
brisk
weather that is brisk is cold and clear
“During the customer-service conversation discussion, “brisk” signals a particular quality.”
contradict
to disagree with something, especially by saying that the opposite is true
“A clear example helps learners use “contradict” in a sentence about the customer-service conversation.”
crusade
a determined attempt to change something because you think you are morally right
“A clear definition of the word “crusade” helped the group discuss the customer-service conversation topic.”
cylinder
a shape, object, or container with circular ends and long straight sides
“Learners saw the word “cylinder” while comparing two sides of the customer-service conversation issue.”
definition
a phrase or sentence that says exactly what a word, phrase, or idea means
“The speaker used the word “definition” while explaining the customer-service conversation problem.”
diversion
a change in the direction or use of something, or the act of changing it
“A clear definition of the word “diversion” helped the group discuss the customer-service conversation topic.”
embryo
an animal or human that has not yet been born, and has just begun to develop
“Learners saw the word “embryo” while comparing two sides of the customer-service conversation issue.”
gourmet
someone who knows a lot about food and wine and who enjoys good food and wine
“A clear definition of the word “gourmet” helped the group discuss the customer-service conversation topic.”
interact
if one thing interacts with another, or if they interact, they affect each other
“Learners hear “interact” while following the customer-service conversation explanation.”
mantle
a loose piece of outer clothing without sleeves, worn especially in former times
“The speaker used the word “mantle” while explaining the customer-service conversation problem.”
pesticide
a chemical substance used to kill insects and small animals that destroy crops
“Learners saw the word “pesticide” while comparing two sides of the customer-service conversation issue.”
porcelain
a hard shiny white substance that is used for making expensive plates, cups etc
“The speaker used the word “porcelain” while explaining the customer-service conversation problem.”
precipitation
a chemical process in which a solid substance is separated from a liquid
“A clear definition of the word “precipitation” helped the group discuss the customer-service conversation topic.”
quiescent
not developing or doing anything, especially when this is only a temporary state
“The speaker uses “quiescent” to characterize the customer-service conversation situation.”
shatter
to break suddenly into very small pieces, or to make something break in this way
“A clear example helps learners use “shatter” in a sentence about the customer-service conversation.”
shroud
a cloth that is wrapped around a dead person’s body before it is buried
“The speaker used the word “shroud” while explaining the customer-service conversation problem.”
steer
to control the direction a vehicle is going, for example by turning a wheel
“A clear example helps learners use “steer” in a sentence about the customer-service conversation.”
tenet
a principle or belief, especially one that is part of a larger system of beliefs
“The customer-service conversation report includes a section on the word “tenet.””
testify
to make a formal statement of what is true, especially in a court of law
“In the customer-service conversation discussion, the verb “testify” describes an action or change.”
therapy
the treatment of an illness or injury over a fairly long period of time
“The speaker used the word “therapy” while explaining the customer-service conversation problem.”
allude
If you allude to something, you mention it in an indirect way
“A clear example helps learners use “allude” in a sentence about the customer-service conversation.”
cortex
the outer layer of an organ in your body, especially your brain
“The speaker used the word “cortex” while explaining the customer-service conversation problem.”
extraction
the process of removing or obtaining something from something else
“The speaker used the word “extraction” while explaining the customer-service conversation problem.”
opaque
opaque glass or liquid is difficult to see through and often thick
“During the customer-service conversation discussion, “opaque” signals a particular quality.”
overlap
the amount by which two activities, ideas, things etc overlap
“The speaker used the word “overlap” while explaining the customer-service conversation problem.”
pernicious
very harmful or evil, often in a way that you do not notice easily
“The speaker uses “pernicious” to characterize the customer-service conversation situation.”
positive
The positive in a situation is the good and pleasant aspects of it
“A clear definition of the word “positive” helped the group discuss the customer-service conversation topic.”
pregnancy
when a woman is pregnant (= has a baby growing inside her body )
“A clear definition of the word “pregnancy” helped the group discuss the customer-service conversation topic.”
primordial
existing at the beginning of time or the beginning of the Earth
“During the customer-service conversation discussion, “primordial” signals a particular quality.”
redundant
not necessary because something else means or does the same thing
“The speaker uses “redundant” to characterize the customer-service conversation situation.”
scour
to clean something very thoroughly by rubbing it with a rough material
“In the customer-service conversation discussion, the verb “scour” describes an action or change.”
stature
the degree to which someone is admired or regarded as important
“The customer-service conversation report includes a section on the word “stature.””
sting
a sharp pain in your eyes or skin, caused by being hit, by smoke etc
“The speaker used the word “sting” while explaining the customer-service conversation problem.”
stipulate
if an agreement, law, or rule stipulates something, it must be done
“A clear example helps learners use “stipulate” in a sentence about the customer-service conversation.”
strenuous
A strenuous activity or action involves a lot of energy or effort
“The report describes the customer-service conversation issue as strenuous.”
stringent
a stringent law, rule, standard etc is very strict and must be obeyed
“Researchers describe the customer-service conversation evidence as stringent.”
substantiate
to prove the truth of something that someone has said, claimed etc
“A clear example helps learners use “substantiate” in a sentence about the customer-service conversation.”
subtle
not easy to notice or understand unless you pay careful attention
“During the customer-service conversation discussion, “subtle” signals a particular quality.”
utensil
a thing such as a knife, spoon etc that you use when you are cooking
“The customer-service conversation report includes a section on the word “utensil.””
voracious
having an extremely strong desire to do or have a lot of something
“During the customer-service conversation discussion, “voracious” signals a particular quality.”
amenable
willing to accept what someone says or does without arguing
“The speaker uses “amenable” to characterize the customer-service conversation situation.”
amenity
something that makes a place comfortable or easy to live in
“A clear definition of the word “amenity” helped the group discuss the customer-service conversation topic.”
asthma
a medical condition that causes difficulties in breathing
“Learners saw the word “asthma” while comparing two sides of the customer-service conversation issue.”
bark
the short loud sound made by dogs and some other animals
“The customer-service conversation report includes a section on the word “bark.””
bestow
to give someone something of great value or importance
“In the customer-service conversation discussion, the verb “bestow” describes an action or change.”
cascade
a small steep waterfall that is one of several together
“The customer-service conversation report includes a section on the word “cascade.””
censure
the act of expressing strong disapproval and criticism
“The speaker used the word “censure” while explaining the customer-service conversation problem.”
displace
to take the place or position of something or someone
“The speaker explains how “displace” is used in a report about the customer-service conversation.”
documentation
the act of recording information in writing, on film etc
“Learners saw the word “documentation” while comparing two sides of the customer-service conversation issue.”
elongate
to become longer, or make something longer than normal
“A clear example helps learners use “elongate” in a sentence about the customer-service conversation.”
embellish
to make something more beautiful by adding decorations to it
“The speaker explains how “embellish” is used in a report about the customer-service conversation.”
eminent
an eminent person is famous, important, and respected
“The report describes the customer-service conversation issue as eminent.”
escalate
to become higher or increase, or to make something do this
“Learners hear “escalate” while following the customer-service conversation explanation.”
evade
to not do or deal with something that you should do
“The speaker explains how “evade” is used in a report about the customer-service conversation.”
fallow
to leave (land) unseeded after ploughing and harrowing it
“The speaker explains how “fallow” is used in a report about the customer-service conversation.”
flock
to go or gather together somewhere in large numbers
“A clear example helps learners use “flock” in a sentence about the customer-service conversation.”
harness
to control and use the natural force or power of something
“In the customer-service conversation discussion, the verb “harness” describes an action or change.”
herd
a group of animals of one kind that live and feed together
“A clear definition of the word “herd” helped the group discuss the customer-service conversation topic.”
illiterate
someone who is illiterate has not learned to read or write
“During the customer-service conversation discussion, “illiterate” signals a particular quality.”
inalienable
an inalienable right, power etc cannot be taken from you
“The report describes the customer-service conversation issue as inalienable.”
innate
an innate quality or ability is something you are born with
“During the customer-service conversation discussion, “innate” signals a particular quality.”
mandate
to tell someone that they must do a particular thing
“Learners hear “mandate” while following the customer-service conversation explanation.”
microscopic
extremely small and therefore very difficult to see
“During the customer-service conversation discussion, “microscopic” signals a particular quality.”
palatable
palatable food or drink has a pleasant or acceptable taste
“Researchers describe the customer-service conversation evidence as palatable.”
quest
a long search for something that is difficult to find
“Learners saw the word “quest” while comparing two sides of the customer-service conversation issue.”
spectacular
an event or performance that is very large and impressive
“A clear definition of the word “spectacular” helped the group discuss the customer-service conversation topic.”
steep
a road, hill etc that is steep slopes at a high angle
“The speaker uses “steep” to characterize the customer-service conversation situation.”
surpass
to be even better or greater than someone or something else
“The speaker explains how “surpass” is used in a report about the customer-service conversation.”
wrestle
to fight someone by holding them and pulling or pushing them
“Learners hear “wrestle” while following the customer-service conversation explanation.”
adept
good at something that needs care and skill
“Researchers describe the customer-service conversation evidence as adept.”
ambivalent
not sure whether you want or like something or not
“During the customer-service conversation discussion, “ambivalent” signals a particular quality.”
cloakroom
The cloakroom at a public building such as a theatre or club is the place where customers can leave their coats, usually for a small fee
“A clear definition of the word “cloakroom” helped the group discuss the customer-service conversation topic.”
damn
If you say that a person or a news report damns something such as a policy or action, you mean that they are very critical of it
“In the customer-service conversation discussion, the verb “damn” describes an action or change.”
eschew
to deliberately avoid doing or using something
“A clear example helps learners use “eschew” in a sentence about the customer-service conversation.”
essence
the most basic and important quality of something
“Learners saw the word “essence” while comparing two sides of the customer-service conversation issue.”
extinguish
to make a fire or light stop burning or shining
“In the customer-service conversation discussion, the verb “extinguish” describes an action or change.”
forage
to go around searching for food or other supplies
“In the customer-service conversation discussion, the verb “forage” describes an action or change.”
manuscript
a book or piece of writing before it is printed
“Learners saw the word “manuscript” while comparing two sides of the customer-service conversation issue.”
miniature
a very small painting, usually of a person
“Learners saw the word “miniature” while comparing two sides of the customer-service conversation issue.”
ore
rock or earth from which metal can be obtained
“Learners saw the word “ore” while comparing two sides of the customer-service conversation issue.”
plead
to give a particular excuse for your actions
“Learners hear “plead” while following the customer-service conversation explanation.”
predator
an animal that kills and eats other animals
“The speaker used the word “predator” while explaining the customer-service conversation problem.”
scrutinize
to examine someone or something very carefully
“In the customer-service conversation discussion, the verb “scrutinize” describes an action or change.”
sluggish
moving or reacting more slowly than normal
“Researchers describe the customer-service conversation evidence as sluggish.”
temperate
behaviour that is temperate is calm and sensible
“During the customer-service conversation discussion, “temperate” signals a particular quality.”
thermal
a rising current of warm air used by birds
“The speaker used the word “thermal” while explaining the customer-service conversation problem.”
versatile
someone who is versatile has many different skills
“During the customer-service conversation discussion, “versatile” signals a particular quality.”
arguable
If you say that it is arguable that something is true, you believe that it can be supported by evidence and that many people would agree with it
“During the customer-service conversation discussion, “arguable” signals a particular quality.”
burrow
to make a hole or passage in the ground
“The speaker explains how “burrow” is used in a report about the customer-service conversation.”
compute
to calculate a result, answer, sum etc
“The speaker explains how “compute” is used in a report about the customer-service conversation.”
constituent
someone who votes in a particular area
“The customer-service conversation report includes a section on the word “constituent.””
credence
the acceptance of something as true
“The speaker used the word “credence” while explaining the customer-service conversation problem.”
delta
the fourth letter of the Greek alphabet
“Learners saw the word “delta” while comparing two sides of the customer-service conversation issue.”
dispenser
a machine which provides a particular amount of a product or substance when you press a button or put money into it
“The speaker used the word “dispenser” while explaining the customer-service conversation problem.”
eternal
continuing for ever and having no end
“During the customer-service conversation discussion, “eternal” signals a particular quality.”
exhaustive
extremely thorough and complete
“Researchers describe the customer-service conversation evidence as exhaustive.”
exploitation
a situation in which you treat someone unfairly by asking them to do things for you, but give them very little in return – used to show disapproval
“The customer-service conversation report includes a section on the word “exploitation.””
grove
a piece of land with trees growing on it
“A clear definition of the word “grove” helped the group discuss the customer-service conversation topic.”
havoc
a situation in which there is a lot of damage or a lack of order, especially so that it is difficult for something to continue in the normal way
“The speaker used the word “havoc” while explaining the customer-service conversation problem.”
identical
exactly the same, or very similar
“The speaker uses “identical” to characterize the customer-service conversation situation.”
incognito
Someone who is incognito is using a false name or wearing a disguise, in order not to be recognized or identified
“Researchers describe the customer-service conversation evidence as incognito.”
jack
a piece of equipment used to lift a heavy weight off the ground, such as a car, and support it while it is in the air
“The speaker used the word “jack” while explaining the customer-service conversation problem.”
myopic
unwilling or unable to think about the future, especially about the possible results of a particular action – used in order to show disapproval
“The speaker uses “myopic” to characterize the customer-service conversation situation.”
olfactory
connected with the sense of smell
“During the customer-service conversation discussion, “olfactory” signals a particular quality.”
profound
having a strong influence or effect
“The speaker uses “profound” to characterize the customer-service conversation situation.”
reassess
to think about something again carefully in order to decide whether to change your opinion or judgment about it
“The speaker explains how “reassess” is used in a report about the customer-service conversation.”
solitary
someone who lives completely alone
“A clear definition of the word “solitary” helped the group discuss the customer-service conversation topic.”
stratigraphy
the study of the composition, relative positions, etc, of rock strata in order to determine their geological history
“Learners saw the word “stratigraphy” while comparing two sides of the customer-service conversation issue.”
timber
wood used for building or making things
“A clear definition of the word “timber” helped the group discuss the customer-service conversation topic.”
vertebrate
a living creature that has a backbone
“The customer-service conversation report includes a section on the word “vertebrate.””
aquatic
living or growing in water
“The report describes the customer-service conversation issue as aquatic.”
arable
relating to growing crops
“During the customer-service conversation discussion, “arable” signals a particular quality.”
ascertain
to find out something
“Learners hear “ascertain” while following the customer-service conversation explanation.”
brutal
very cruel and violent
“Researchers describe the customer-service conversation evidence as brutal.”
carnivore
an animal that eats flesh
“The speaker used the word “carnivore” while explaining the customer-service conversation problem.”
celestial
relating to the sky or heaven
“Researchers describe the customer-service conversation evidence as celestial.”
cuisine
a particular style of cooking
“The customer-service conversation report includes a section on the word “cuisine.””
deductive
using the knowledge and information you have in order to understand or form an opinion about something
“The speaker uses “deductive” to characterize the customer-service conversation situation.”
exacerbate
to make a bad situation worse
“In the customer-service conversation discussion, the verb “exacerbate” describes an action or change.”
maglev
a type of high-speed train that runs on magnets supported by a magnetic field generated around the track
“The customer-service conversation report includes a section on the word “maglev.””
optimal
the best or most suitable
“Researchers describe the customer-service conversation evidence as optimal.”
sparse
existing only in small amounts
“Researchers describe the customer-service conversation evidence as sparse.”
denote
to mean something
“A clear example helps learners use “denote” in a sentence about the customer-service conversation.”
impunity
if someone does something bad with impunity, there is no risk that they will be punished for it
“A clear definition of the word “impunity” helped the group discuss the customer-service conversation topic.”
internist
a doctor who has a general knowledge about all illnesses and medical conditions of organs inside your body, and who treats illnesses that do not need operations
“The customer-service conversation report includes a section on the word “internist.””
monarch
a king or queen
“The customer-service conversation report includes a section on the word “monarch.””
mythology
set of ancient myths
“The customer-service conversation report includes a section on the word “mythology.””
noxious
harmful or poisonous
“The speaker uses “noxious” to characterize the customer-service conversation situation.”
periphery
the edge of an area
“The customer-service conversation report includes a section on the word “periphery.””
regress
When people or things regress, they return to an earlier and less advanced stage of development
“A clear example helps learners use “regress” in a sentence about the customer-service conversation.”
silver
to cover a surface with a thin shiny layer of silver or another metal in order to make a mirror
“The speaker explains how “silver” is used in a report about the customer-service conversation.”
ulterior
a reason for doing something that you deliberately hide in order to get an advantage for yourself
“Researchers describe the customer-service conversation evidence as ulterior.”
addictive
if a substance, especially a drug, is addictive, your body starts to need it regularly and you are unable to stop taking it
“The speaker uses “addictive” to characterize the customer-service conversation situation.”
exploitative
taking as much as possible from someone or something and giving very little in return
“Researchers describe the customer-service conversation evidence as exploitative.”
fluorescent
a fluorescent light contains a tube filled with gas, which shines with a bright light when electricity is passed through it
“Researchers describe the customer-service conversation evidence as fluorescent.”
grading
The grade of a product is its quality, especially when this has been officially judged
“The customer-service conversation report includes a section on the word “grading.””
guinea
a British gold coin or unit of money used in the past, worth one pound and one shilling (£1.05). Prices are sometimes still given in guineas when buying or selling racehorses .
“The speaker used the word “guinea” while explaining the customer-service conversation problem.”
lore
knowledge or information about a subject, for example nature or magic, that is not written down but is passed from person to person
“Learners saw the word “lore” while comparing two sides of the customer-service conversation issue.”
molecule
the smallest unit into which any substance can be divided without losing its own chemical nature, usually consisting of two or more atoms
“Learners saw the word “molecule” while comparing two sides of the customer-service conversation issue.”