Meetings & Email: Customers & service

arrange

to organize or make plans for something such as a meeting, party, or trip

“In the customer-service conversation discussion, the verb “arrange” describes an action or change.”

huddle

a group of people or things that are close together, but not arranged in any particular order, pattern, or system

“Learners saw the word “huddle” while comparing two sides of the customer-service conversation issue.”

clientele

The clientele of a place or organization are its customers or clients

“The speaker used the word “clientele” while explaining the customer-service conversation problem.”

bespoke

a bespoke product, especially computer software or a piece of clothing, has been specially made for a particular customer

“The speaker uses “bespoke” to characterize the customer-service conversation situation.”

cartel

a group of people or companies who agree to sell something at a particular price in order to prevent competition and increase profits

“A clear definition of the word “cartel” helped the group discuss the customer-service conversation topic.”

distributorship

a company that has an arrangement to sell the products of another company

“A clear definition of the word “distributorship” helped the group discuss the customer-service conversation topic.”

telesales

a way of selling products to people by telephone

“Learners saw the word “telesales” while comparing two sides of the customer-service conversation issue.”

arbitrage

the process of buying something such as raw materials or currency in one place and selling them immediately in another place in order to make a profit from the difference in prices

“The speaker used the word “arbitrage” while explaining the customer-service conversation problem.”

let

an arrangement in which a house or flat is rented to someone

“The speaker used the word “let” while explaining the customer-service conversation problem.”

neat

tidy and carefully arranged

“The report describes the customer-service conversation issue as neat.”

array

a set of numbers or signs, or of computer memory units, arranged in lines across or down

“A clear definition of the word “array” helped the group discuss the customer-service conversation topic.”

layout

the way in which something such as a town, garden, or building is arranged

“Learners saw the word “layout” while comparing two sides of the customer-service conversation issue.”

endorsement

An endorsement is a statement or action that shows you support or approve of something or someone

“The customer-service conversation report includes a section on the word “endorsement.””

militaristic

Militaristic is used to describe groups, ideas, or policies which support the strengthening of the armed forces of their country in order to make it more powerful

“Researchers describe the customer-service conversation evidence as militaristic.”

book

to make arrangements to stay in a place, eat in a restaurant, go to a theatre etc at a particular time in the future

“A clear example helps learners use “book” in a sentence about the customer-service conversation.”

initiate

to arrange for something important to start, such as an official process or a new plan

“A clear example helps learners use “initiate” in a sentence about the customer-service conversation.”

meet

to go to a place where someone will be at a particular time, according to an arrangement, so that you can talk or do something together

“A clear example helps learners use “meet” in a sentence about the customer-service conversation.”

assembly

the meeting together of a group of people for a particular purpose

“The customer-service conversation report includes a section on the word “assembly.””

publish

to arrange for a book, magazine etc to be written, printed, and sold

“A clear example helps learners use “publish” in a sentence about the customer-service conversation.”

attend

to go to an event such as a meeting or a class

“In the customer-service conversation discussion, the verb “attend” describes an action or change.”

reply

to answer someone by saying or writing something

“In the customer-service conversation discussion, the verb “reply” describes an action or change.”

median

the middle number or measurement in a set of numbers or measurements that have been arranged in order

“Learners saw the word “median” while comparing two sides of the customer-service conversation issue.”

intercede

to speak in support of someone, especially in order to try to prevent them from being punished

“A clear example helps learners use “intercede” in a sentence about the customer-service conversation.”

derange

to disturb the order or arrangement of; throw into disorder; disarrange

“Learners hear “derange” while following the customer-service conversation explanation.”

align

to arrange things so that they form a line or are parallel to each other, or to be in a position that forms a line etc

“A clear example helps learners use “align” in a sentence about the customer-service conversation.”

condemn

to say very strongly that you do not approve of something or someone, especially because you think it is morally wrong

“In the customer-service conversation discussion, the verb “condemn” describes an action or change.”

hotchpotch

a number of things mixed up without sensible order or arrangement

“The customer-service conversation report includes a section on the word “hotchpotch.””

analyst

someone whose job is to think about something carefully in order to understand it, and often to advise other people about it

“The customer-service conversation report includes a section on the word “analyst.””

countenance

to accept, support, or approve of something

“A clear example helps learners use “countenance” in a sentence about the customer-service conversation.”

organize

to make the necessary arrangements so that an activity can happen effectively

“A clear example helps learners use “organize” in a sentence about the customer-service conversation.”

send

to arrange for something to go or be taken to another place, especially by post

“Learners hear “send” while following the customer-service conversation explanation.”

arbitrary

decided or arranged without any reason or plan, often unfairly

“The report describes the customer-service conversation issue as arbitrary.”

dissolve

to formally end a parliament, business arrangement, marriage etc

“The speaker explains how “dissolve” is used in a report about the customer-service conversation.”

update

to add the most recent information to something

“A clear example helps learners use “update” in a sentence about the customer-service conversation.”

fluctuation

a change in a price, amount, level etc

“Learners saw the word “fluctuation” while comparing two sides of the customer-service conversation issue.”

Congress

a formal meeting of representatives of different groups, countries etc, to discuss ideas, make decisions etc

“The customer-service conversation report includes a section on the word “congress.””

organizational

Organizational abilities and methods relate to the way that work, activities, or events are planned and arranged

“Researchers describe the customer-service conversation evidence as organizational.”

regime

a government, especially one that was not elected fairly or that you disapprove of for some other reason

“The speaker used the word “regime” while explaining the customer-service conversation problem.”

supersede

if a new idea, product, or method supersedes another one, it becomes used instead because it is more modern or effective

“In the customer-service conversation discussion, the verb “supersede” describes an action or change.”

dictaphone

a tape recorder designed for recording dictation and later reproducing it for typing

“A clear definition of the word “dictaphone” helped the group discuss the customer-service conversation topic.”

fabricate

to invent a story, piece of information etc in order to deceive someone

“The speaker explains how “fabricate” is used in a report about the customer-service conversation.”

indefinite

an indefinite action or period of time has no definite end arranged for it

“During the customer-service conversation discussion, “indefinite” signals a particular quality.”

pretentious

if someone or something is pretentious, they try to seem more important, intelligent, or high class than they really are in order to be impressive

“Researchers describe the customer-service conversation evidence as pretentious.”

simulation

the activity of producing conditions which are similar to real ones, especially in order to test something, or the conditions that are produced

“The speaker used the word “simulation” while explaining the customer-service conversation problem.”

competitiveness

the ability of a company, country, or a product to compete with others

“Learners saw the word “competitiveness” while comparing two sides of the customer-service conversation issue.”

chronological

arranged according to when things happened or were made

“The report describes the customer-service conversation issue as chronological.”

expend

to use or spend a lot of energy etc in order to do something

“In the customer-service conversation discussion, the verb “expend” describes an action or change.”

perimeter

the whole length of the border around an area or shape

“The speaker used the word “perimeter” while explaining the customer-service conversation problem.”

supplier

a company or person that provides a particular product

“The customer-service conversation report includes a section on the word “supplier.””

sustenance

food that people or animals need in order to live

“The speaker used the word “sustenance” while explaining the customer-service conversation problem.”

wholesaler

a person or company who sells goods wholesale

“Learners saw the word “wholesaler” while comparing two sides of the customer-service conversation issue.”

convene

if a group of people convene, or someone convenes them, they come together, especially for a formal meeting

“Learners hear “convene” while following the customer-service conversation explanation.”

easter

a Christian holy day in March or April when Christians remember the death of Christ and his return to life

“The customer-service conversation report includes a section on the word “easter.””

forum

an organization, meeting, TV programme etc where people have a chance to publicly discuss an important subject

“The speaker used the word “forum” while explaining the customer-service conversation problem.”

arch

a structure with a curved top and straight sides that supports the weight of a bridge or building

“Learners saw the word “arch” while comparing two sides of the customer-service conversation issue.”

donation

something, especially money, that you give to a person or an organ-ization in order to help them

“The customer-service conversation report includes a section on the word “donation.””

hygiene

the practice of keeping yourself and the things around you clean in order to prevent diseases

“The speaker used the word “hygiene” while explaining the customer-service conversation problem.”

migrate

if people migrate, they go to live in another area or country, especially in order to find work

“The speaker explains how “migrate” is used in a report about the customer-service conversation.”

concoct

to invent a clever story, excuse, or plan, especially in order to deceive someone

“The speaker explains how “concoct” is used in a report about the customer-service conversation.”

group

to come together and form a group, or to arrange things or people together in a group

“The speaker explains how “group” is used in a report about the customer-service conversation.”

diet

to limit the amount and type of food that you eat, in order to become thinner

“Learners hear “diet” while following the customer-service conversation explanation.”

haven

a place where people or animals can live peacefully or go to in order to be safe

“Learners saw the word “haven” while comparing two sides of the customer-service conversation issue.”

proxy

if you do something by proxy, you arrange for someone else to do it for you

“Learners saw the word “proxy” while comparing two sides of the customer-service conversation issue.”

attendant

someone whose job is to look after or help customers in a public place

“A clear definition of the word “attendant” helped the group discuss the customer-service conversation topic.”

flee

to leave somewhere very quickly, in order to escape from danger

“In the customer-service conversation discussion, the verb “flee” describes an action or change.”

lubricate

to put a lubricant on something in order to make it move more smoothly

“A clear example helps learners use “lubricate” in a sentence about the customer-service conversation.”

commend

to praise or approve of someone or something publicly

“A clear example helps learners use “commend” in a sentence about the customer-service conversation.”

consign

to send something somewhere, especially in order to sell it

“The speaker explains how “consign” is used in a report about the customer-service conversation.”

counterfeit

to copy something exactly in order to deceive people

“In the customer-service conversation discussion, the verb “counterfeit” describes an action or change.”

jumble

to mix things together in an untidy way, without any order

“A clear example helps learners use “jumble” in a sentence about the customer-service conversation.”

melody

the arrangement of musical notes in a way that is pleasant

“Learners saw the word “melody” while comparing two sides of the customer-service conversation issue.”

sake

in order to help, improve, or please someone or something

“The customer-service conversation report includes a section on the word “sake.””

pretend

to behave as if something is true when in fact you know it is not, in order to deceive people or for fun

“Learners hear “pretend” while following the customer-service conversation explanation.”

synchronize

to happen at exactly the same time, or to arrange for two or more actions to happen at exactly the same time

“In the customer-service conversation discussion, the verb “synchronize” describes an action or change.”

speciality

A speciality of a particular place is a special food or product that is always very good there

“A clear definition of the word “speciality” helped the group discuss the customer-service conversation topic.”

cancellation

a decision to end an agreement or arrangement that you have with someone

“The speaker used the word “cancellation” while explaining the customer-service conversation problem.”

uphold

to defend or support a law, system, or principle so that it continues to exist

“In the customer-service conversation discussion, the verb “uphold” describes an action or change.”

disapprove

to think that someone or their behaviour, ideas etc are bad or wrong

“The speaker explains how “disapprove” is used in a report about the customer-service conversation.”

uniform

a particular type of clothing worn by all the members of a group or organization such as the police, the army etc

“The customer-service conversation report includes a section on the word “uniform.””

leg

to run in order to escape from someone or something

“In the customer-service conversation discussion, the verb “leg” describes an action or change.”

mobilize

to encourage people to support something in an active way

“A clear example helps learners use “mobilize” in a sentence about the customer-service conversation.”

section

a very thin flat piece that is cut from skin, a plant etc to be looked at under a microscope

“The speaker used the word “section” while explaining the customer-service conversation problem.”

variable

something that may be different in different situations, so that you cannot be sure what will happen

“Learners saw the word “variable” while comparing two sides of the customer-service conversation issue.”

variation

a difference between similar things, or a change from the usual amount or form of something

“The speaker used the word “variation” while explaining the customer-service conversation problem.”

bargaining

discussion in order to reach an agreement about a sale, contract etc

“Learners saw the word “bargaining” while comparing two sides of the customer-service conversation issue.”

characteristic

a quality or feature of something or someone that is typical of them and easy to recognize

“The speaker used the word “characteristic” while explaining the customer-service conversation problem.”

withstand

to defend yourself successfully against people who attack, criticize, or oppose you

“Learners hear “withstand” while following the customer-service conversation explanation.”

dialect

a form of a language which is spoken only in one area, with words or grammar that are slightly different from other forms of the same language

“Learners saw the word “dialect” while comparing two sides of the customer-service conversation issue.”

emergency

an unexpected and dangerous situation that must be dealt with immediately

“A clear definition of the word “emergency” helped the group discuss the customer-service conversation topic.”

liberal

allowing people or organizations a lot of political or economic freedom

“During the customer-service conversation discussion, “liberal” signals a particular quality.”

maintenance

the repairs, painting etc that are necessary to keep something in good condition

“A clear definition of the word “maintenance” helped the group discuss the customer-service conversation topic.”

qualify

to have the right to have or do something, or to give someone this right

“A clear example helps learners use “qualify” in a sentence about the customer-service conversation.”

determination

the quality of trying to do something even when it is difficult

“A clear definition of the word “determination” helped the group discuss the customer-service conversation topic.”

disturb

to interrupt someone so that they cannot continue what they are doing

“The speaker explains how “disturb” is used in a report about the customer-service conversation.”

literature

books, plays, poems etc that people think are important and good

“The speaker used the word “literature” while explaining the customer-service conversation problem.”

precise

precise information, details etc are exact, clear, and correct

“During the customer-service conversation discussion, “precise” signals a particular quality.”

square

having four straight equal sides and 90˚ angles at the corners

“The speaker uses “square” to characterize the customer-service conversation situation.”

edge

the part of an object that is furthest from its centre

“The speaker used the word “edge” while explaining the customer-service conversation problem.”

interval

the period of time between two events, activities etc

“The speaker used the word “interval” while explaining the customer-service conversation problem.”

terminal

a terminal illness cannot be cured, and causes death

“The report describes the customer-service conversation issue as terminal.”

triumph

an important victory or success after a difficult struggle

“The speaker used the word “triumph” while explaining the customer-service conversation problem.”

destination

the place that someone or something is going to

“Learners saw the word “destination” while comparing two sides of the customer-service conversation issue.”

native

a person who was born in a particular place

“A clear definition of the word “native” helped the group discuss the customer-service conversation topic.”

output

the information produced by a computer

“The speaker used the word “output” while explaining the customer-service conversation problem.”

participate

to take part in an activity or event

“Learners hear “participate” while following the customer-service conversation explanation.”

principal

someone who is in charge of a school

“Learners saw the word “principal” while comparing two sides of the customer-service conversation issue.”

promote

to help something to develop or increase

“Learners hear “promote” while following the customer-service conversation explanation.”

subsequent

happening or coming after something else

“During the customer-service conversation discussion, “subsequent” signals a particular quality.”

aftermarket

The aftermarket is all the related products that are sold after an item, especially a car, has been bought

“Learners saw the word “aftermarket” while comparing two sides of the customer-service conversation issue.”

alliance

an arrangement in which two or more countries, groups etc agree to work together to try to change or achieve something

“The speaker used the word “alliance” while explaining the customer-service conversation problem.”

arcade

a covered passage at the side of a row of buildings with pillar s and arch es supporting it on one side

“The customer-service conversation report includes a section on the word “arcade.””

definite

clearly known, seen, or stated

“The report describes the customer-service conversation issue as definite.”

downturn

a period or process in which business activity, production etc is reduced and conditions become worse

“The speaker used the word “downturn” while explaining the customer-service conversation problem.”

enormous

very big in size or in amount

“The report describes the customer-service conversation issue as enormous.”

financing

When someone finances something such as a project or a purchase, they provide the money that is needed to pay for them

“The speaker explains how “financing” is used in a report about the customer-service conversation.”

fundraising

the activity of collecting money for a specific purpose, especially in order to help people who are ill, old etc

“Learners saw the word “fundraising” while comparing two sides of the customer-service conversation issue.”

interrogate

to ask someone a lot of questions for a long time in order to get information, sometimes using threats

“In the customer-service conversation discussion, the verb “interrogate” describes an action or change.”

lessee

someone who is allowed to use a house, building, land etc for a period of time in return for payment to the owner

“The speaker used the word “lessee” while explaining the customer-service conversation problem.”

plus

something that is an advantage

“The customer-service conversation report includes a section on the word “plus.””

privatize

if a government privatizes an organization, industry, or service that it owns or controls, it sells it

“Learners hear “privatize” while following the customer-service conversation explanation.”

reciprocal

a reciprocal arrangement or relationship is one in which two people or groups do or give the same things to each other

“The report describes the customer-service conversation issue as reciprocal.”

tremendous

very big, fast, powerful etc

“Researchers describe the customer-service conversation evidence as tremendous.”

bow

to bend the top part of your body forward in order to show respect for someone important, or as a way of thanking an audience

“In the customer-service conversation discussion, the verb “bow” describes an action or change.”

deflation

a reduction in the amount of money in a country’s economy , so that prices fall or stop rising

“Learners saw the word “deflation” while comparing two sides of the customer-service conversation issue.”

deskill

If workers are deskilled, they no longer need special skills to do their work, especially because of modern methods of production

“In the customer-service conversation discussion, the verb “deskill” describes an action or change.”

immense

extremely large

“Researchers describe the customer-service conversation evidence as immense.”

liquidation

the act of closing a company by selling the things that belong to it, in order to pay its debts

“A clear definition of the word “liquidation” helped the group discuss the customer-service conversation topic.”

markup

A markup is an increase in the price of something, for example the difference between its cost and the price that it is sold for

“The customer-service conversation report includes a section on the word “markup.””

recur

if a number or numbers after a decimal point recur, they are repeated for ever in the same order

“The speaker explains how “recur” is used in a report about the customer-service conversation.”

showroom

a large room where you can look at things that are for sale, such as cars or electrical goods

“Learners saw the word “showroom” while comparing two sides of the customer-service conversation issue.”

geometric

having or using the shapes and lines in geometry , such as circles or squares, especially when these are arranged in regular patterns

“During the customer-service conversation discussion, “geometric” signals a particular quality.”

mimic

to copy the way someone speaks or behaves, especially in order to make people laugh

“A clear example helps learners use “mimic” in a sentence about the customer-service conversation.”

tacit

tacit agreement, approval, support etc is given without anything actually being said

“The speaker uses “tacit” to characterize the customer-service conversation situation.”

tidy

a room, house, desk etc that is tidy is neatly arranged with everything in the right place

“Researchers describe the customer-service conversation evidence as tidy.”

drawee

the person or organization on which a cheque or other order for payment is drawn

“The customer-service conversation report includes a section on the word “drawee.””

franchisee

someone who is given or sold a franchise to sell a company’s goods or services

“The customer-service conversation report includes a section on the word “franchisee.””

intonation

the way in which the level of your voice changes in order to add meaning to what you are saying, for example by going up at the end of a question

“A clear definition of the word “intonation” helped the group discuss the customer-service conversation topic.”

kickback

money that someone pays secretly and dishonestly in return for someone’s help

“A clear definition of the word “kickback” helped the group discuss the customer-service conversation topic.”

nomad

a member of a tribe that travels from place to place instead of living in one place all the time, usually in order to find grass for their animals

“A clear definition of the word “nomad” helped the group discuss the customer-service conversation topic.”

nosedive

a sudden very large fall in the price, value, or condition of something

“The speaker used the word “nosedive” while explaining the customer-service conversation problem.”

praise

to say that you admire and approve of someone or something, especially publicly

“In the customer-service conversation discussion, the verb “praise” describes an action or change.”

rendezvous

an arrangement to meet someone at a particular time and place, often secretly

“The speaker used the word “rendezvous” while explaining the customer-service conversation problem.”

rework

If you rework something such as an idea or a piece of writing, you reorganize it and make changes to it in order to improve it or bring it up to date

“Learners hear “rework” while following the customer-service conversation explanation.”

stagflation

an economic situation in which there is inflation (= a continuing rise in prices ) but many people do not have jobs and businesses are not doing well

“The customer-service conversation report includes a section on the word “stagflation.””

trestle

an A-shaped frame used as one of the two supports for a temporary table

“A clear definition of the word “trestle” helped the group discuss the customer-service conversation topic.”

writ

a document from a court that orders someone to do or not to do something

“Learners saw the word “writ” while comparing two sides of the customer-service conversation issue.”

antitrust

intended to prevent companies from unfairly controlling prices

“Researchers describe the customer-service conversation evidence as antitrust.”

bearish

a bearish market is one where the prices of share s are decreasing

“Researchers describe the customer-service conversation evidence as bearish.”

catalogue

a complete list of things that you can look at, buy, or use, for example in a library or at an art show

“The speaker used the word “catalogue” while explaining the customer-service conversation problem.”

coincidence

A coincidence is when two or more similar or related events occur at the same time by chance and without any planning

“The customer-service conversation report includes a section on the word “coincidence.””

collaboration

when you work together with another person or group to achieve something, especially in science or art

“The speaker used the word “collaboration” while explaining the customer-service conversation problem.”

competition

a situation in which people or organizations try to be more successful than other people or organizations

“A clear definition of the word “competition” helped the group discuss the customer-service conversation topic.”

correspond

if two things or ideas correspond, the parts or information in one relate to the parts or information in the other

“A clear example helps learners use “correspond” in a sentence about the customer-service conversation.”

cushion

a cloth bag filled with soft material that you put on a chair or the floor to make it more comfortable

“The speaker used the word “cushion” while explaining the customer-service conversation problem.”

defraud

to trick a person or organization in order to get money from them

“A clear example helps learners use “defraud” in a sentence about the customer-service conversation.”

electronic

having or using many small parts, such as microchips , that control and direct a small electric current

“The report describes the customer-service conversation issue as electronic.”

exotic

Something that is exotic is unusual and interesting, usually because it comes from or is related to a distant country

“The report describes the customer-service conversation issue as exotic.”

Festival

a special occasion when people celebrate something such as a religious event, and there is often a public holiday

“Learners saw the word “festival” while comparing two sides of the customer-service conversation issue.”

irritate

to make someone feel annoyed or impatient, especially by doing something many times or for a long period of time

“In the customer-service conversation discussion, the verb “irritate” describes an action or change.”

latent

something that is latent is present but hidden, and may develop or become more noticeable in the future

“The report describes the customer-service conversation issue as latent.”

litigate

to take a claim or complaint against someone to a court of law

“A clear example helps learners use “litigate” in a sentence about the customer-service conversation.”

March

an organized event in which many people walk together to express their ideas or protest about something

“A clear definition of the word “march” helped the group discuss the customer-service conversation topic.”

offer

to ask someone if they would like to have something, or to hold something out to them so that they can take it

“Learners hear “offer” while following the customer-service conversation explanation.”

panic

a sudden strong feeling of fear or nervousness that makes you unable to think clearly or behave sensibly

“A clear definition of the word “panic” helped the group discuss the customer-service conversation topic.”

prior

a person’s right to something which is considered more important than another person’s right to the same thing

“The report describes the customer-service conversation issue as prior.”

proponent

someone who supports something or persuades people to do something

“The speaker used the word “proponent” while explaining the customer-service conversation problem.”

recorder

a piece of electrical equipment that records music, films etc

“Learners saw the word “recorder” while comparing two sides of the customer-service conversation issue.”

retrospect

thinking back to a time in the past, especially with the advantage of knowing more now than you did then

“A clear definition of the word “retrospect” helped the group discuss the customer-service conversation topic.”

revolutionary

someone who joins in or supports a political or social revolution

“A clear definition of the word “revolutionary” helped the group discuss the customer-service conversation topic.”

sarcasm

a way of speaking or writing that involves saying the opposite of what you really mean in order to make an unkind joke or to show that you are annoyed

“Learners saw the word “sarcasm” while comparing two sides of the customer-service conversation issue.”

score

a written or printed copy of a piece of music, especially for a large group of performers, or the music itself

“The customer-service conversation report includes a section on the word “score.””

steady

to hold someone or something so they become more balanced or controlled, or to become more balanced or controlled

“Learners hear “steady” while following the customer-service conversation explanation.”

suspension

a part attached to the wheels of a vehicle that makes it more comfortable on roads that are not smooth

“A clear definition of the word “suspension” helped the group discuss the customer-service conversation topic.”

underpin

to give strength or support to something and to help it succeed

“The speaker explains how “underpin” is used in a report about the customer-service conversation.”

zealous

someone who is zealous does or supports something with great energy

“During the customer-service conversation discussion, “zealous” signals a particular quality.”

admission

a statement in which you admit that something is true or that you have done something wrong

“A clear definition of the word “admission” helped the group discuss the customer-service conversation topic.”

alternate

An alternate is a person or thing that replaces another, and can act or be used instead of them

“The customer-service conversation report includes a section on the word “alternate.””

attendee

someone who is at an event such as a meeting or a course

“Learners saw the word “attendee” while comparing two sides of the customer-service conversation issue.”

authentic

a painting, document, book etc that is authentic has been proved to be by a particular person

“The speaker uses “authentic” to characterize the customer-service conversation situation.”

backer

someone who supports a plan, especially by providing money

“The customer-service conversation report includes a section on the word “backer.””

cheapen

to become or make something become lower in price or value

“In the customer-service conversation discussion, the verb “cheapen” describes an action or change.”

chronicle

to describe events in the order in which they happened

“A clear example helps learners use “chronicle” in a sentence about the customer-service conversation.”

chronology

an account of events in the order in which they happened

“The customer-service conversation report includes a section on the word “chronology.””

dilemma

a situation in which it is very difficult to decide what to do, because all the choices seem equally good or equally bad

“The speaker used the word “dilemma” while explaining the customer-service conversation problem.”

dominant

Someone or something that is dominant is more powerful, successful, influential, or noticeable than other people or things

“Researchers describe the customer-service conversation evidence as dominant.”

eligible

an eligible man or woman would be good to marry because they are rich, attractive, and not married

“The speaker uses “eligible” to characterize the customer-service conversation situation.”

exclusive

an important or exciting story that is printed in only one newspaper, because that newspaper was the first to find out about it

“The customer-service conversation report includes a section on the word “exclusive.””

fluctuate

to change frequently in size, amount, quality, etc., especially from one extreme to another

“The speaker explains how “fluctuate” is used in a report about the customer-service conversation.”

helicopter

a type of aircraft with large metal blades on top which turn around very quickly to make it fly

“A clear definition of the word “helicopter” helped the group discuss the customer-service conversation topic.”

immigrate

to come into a country in order to live there permanently

“A clear example helps learners use “immigrate” in a sentence about the customer-service conversation.”

incinerate

to burn something completely in order to destroy it

“Learners hear “incinerate” while following the customer-service conversation explanation.”

knockdown

A knockdown price is much lower than it would be normally

“Researchers describe the customer-service conversation evidence as knockdown.”

leaflet

a small book or piece of paper advertising something or giving information on a particular subject

“The speaker used the word “leaflet” while explaining the customer-service conversation problem.”

mobile

a decoration made of small objects tied to wires or string which is hung up so that the objects move when air blows around them

“The customer-service conversation report includes a section on the word “mobile.””

monitor

a television or part of a computer with a screen, on which you can see pictures or information

“The customer-service conversation report includes a section on the word “monitor.””

paradox

a situation that seems strange because it involves two ideas or qualities that are very different

“A clear definition of the word “paradox” helped the group discuss the customer-service conversation topic.”

personal

belonging or relating to one particular person, rather than to other people or to people in general

“The report describes the customer-service conversation issue as personal.”

petroleum

oil that is obtained from below the surface of the Earth and is used to make petrol, paraffin , and various chemical substances

“The speaker used the word “petroleum” while explaining the customer-service conversation problem.”

pray

to speak to God in order to ask for help or give thanks

“In the customer-service conversation discussion, the verb “pray” describes an action or change.”

precious

something that is precious is valuable and important and should not be wasted or used without care

“Researchers describe the customer-service conversation evidence as precious.”

profile

a short description that gives important details about a person, a group of people, or a place

“The speaker used the word “profile” while explaining the customer-service conversation problem.”

prosecute

to charge someone with a crime and try to show that they are guilty of it in a court of law

“Learners hear “prosecute” while following the customer-service conversation explanation.”

prototype

the first form that a new design of a car, machine etc has, or a model of it used to test the design before it is produced

“Learners saw the word “prototype” while comparing two sides of the customer-service conversation issue.”

speculate

to guess about the possible causes or effects of something, without knowing all the facts or details

“Learners hear “speculate” while following the customer-service conversation explanation.”

testimony

a formal statement saying that something is true, especially one a witness makes in a court of law

“The customer-service conversation report includes a section on the word “testimony.””

vie

to compete very hard with someone in order to get something

“In the customer-service conversation discussion, the verb “vie” describes an action or change.”

affect

to do something that produces an effect or change in something or in someone’s situation

“The speaker explains how “affect” is used in a report about the customer-service conversation.”

allocate

to use something for a particular purpose, give something to a particular person etc, especially after an official decision has been made

“The speaker explains how “allocate” is used in a report about the customer-service conversation.”

commerce

the buying and selling of goods and services

“A clear definition of the word “commerce” helped the group discuss the customer-service conversation topic.”

comparable

similar to something else in size, number, quality etc, so that you can make a comparison

“Researchers describe the customer-service conversation evidence as comparable.”

complement

someone or something that emphasizes the good qualities of another person or thing

“The customer-service conversation report includes a section on the word “complement.””

confusion

a very confusing situation, that usually has a lot of noise and action, so that it is difficult for someone to understand it or control it

“The customer-service conversation report includes a section on the word “confusion.””

deprecate

to strongly disapprove of or criticize something

“The speaker explains how “deprecate” is used in a report about the customer-service conversation.”

description

a piece of writing or speech that gives details about what someone or something is like

“The customer-service conversation report includes a section on the word “description.””

file

to keep papers, documents etc in a particular place so that you can find them easily

“In the customer-service conversation discussion, the verb “file” describes an action or change.”

fuel

a substance such as coal, gas, or oil that can be burned to produce heat or energy

“The customer-service conversation report includes a section on the word “fuel.””

hang

to kill someone by dropping them with a rope around their neck, or to die in this way, especially as a punishment for a serious crime

“Learners hear “hang” while following the customer-service conversation explanation.”

hierarchy

a system of organization in which people or things are divided into levels of importance

“A clear definition of the word “hierarchy” helped the group discuss the customer-service conversation topic.”

integrate

to become part of a group or society and be accepted by them, or to help someone do this（

“A clear example helps learners use “integrate” in a sentence about the customer-service conversation.”

maximum

the maximum amount, quantity, speed etc is the largest that is possible or allowed

“Researchers describe the customer-service conversation evidence as maximum.”

mitigate

to make a situation or the effects of something less unpleasant, harmful, or serious

“In the customer-service conversation discussion, the verb “mitigate” describes an action or change.”

nucleus

the central part of an atom, made up of neutrons, protons, and other elementary particles

“A clear definition of the word “nucleus” helped the group discuss the customer-service conversation topic.”

occupy

to enter a place in a large group and keep control of it, especially by military force

“A clear example helps learners use “occupy” in a sentence about the customer-service conversation.”

opposite

a person or thing that is as different as possible from someone or something else

“A clear definition of the word “opposite” helped the group discuss the customer-service conversation topic.”

penetrate

to enter something and pass or spread through it, especially when this is difficult

“In the customer-service conversation discussion, the verb “penetrate” describes an action or change.”

platform

the raised place beside a railway track where you get on and off a train in a station

“The speaker used the word “platform” while explaining the customer-service conversation problem.”

plea

a request that is urgent or full of emotion

“Learners saw the word “plea” while comparing two sides of the customer-service conversation issue.”

plug

a round flat piece of rubber used for stopping the water flowing out of a bath or sink

“The customer-service conversation report includes a section on the word “plug.””

regularity

when something is arranged in an even way

“The customer-service conversation report includes a section on the word “regularity.””

resent

to feel angry or upset about a situation or about something that someone has done, especially because you think that it is not fair

“The speaker explains how “resent” is used in a report about the customer-service conversation.”

retort

to reply quickly, in an angry or humorous way

“In the customer-service conversation discussion, the verb “retort” describes an action or change.”

significant

having an important effect or influence, especially on what will happen in the future

“During the customer-service conversation discussion, “significant” signals a particular quality.”

trail

to pull something behind you, especially along the ground, or to be pulled in this way

“In the customer-service conversation discussion, the verb “trail” describes an action or change.”

worthwhile

if something is worthwhile, it is important or useful, or you gain something from it

“The speaker uses “worthwhile” to characterize the customer-service conversation situation.”

accessory

something such as a piece of equipment or a decoration that is not necessary, but that makes a machine, car, room etc more useful or more attractive

“The customer-service conversation report includes a section on the word “accessory.””

article

a piece of writing about a particular subject in a newspaper or magazine

“The customer-service conversation report includes a section on the word “article.””

autonomy

freedom that a place or an organization has to govern or control itself

“The customer-service conversation report includes a section on the word “autonomy.””

available

something that is available is able to be used or can easily be bought or found

“The speaker uses “available” to characterize the customer-service conversation situation.”

aware

if you are aware that a situation exists, you realize or know that it exists

“The report describes the customer-service conversation issue as aware.”

coin

to invent a new word or expression, especially one that many people start to use

“The speaker explains how “coin” is used in a report about the customer-service conversation.”

confront

to face someone in a threatening way, as though you are going to attack them

“The speaker explains how “confront” is used in a report about the customer-service conversation.”

conversion

when you change something from one form, purpose, or system to a different one

“Learners saw the word “conversion” while comparing two sides of the customer-service conversation issue.”

drown

to die from being under water for too long, or to kill someone in this way

“Learners hear “drown” while following the customer-service conversation explanation.”

hit

to touch someone or something quickly and hard with your hand, a stick etc

“The speaker explains how “hit” is used in a report about the customer-service conversation.”

inflationary

relating to or causing price increases

“The report describes the customer-service conversation issue as inflationary.”

nylon

a strong artificial material that is used to make plastics, clothes, rope etc

“The customer-service conversation report includes a section on the word “nylon.””

perception

Someone who has perception realizes or notices things that are not obvious

“The speaker used the word “perception” while explaining the customer-service conversation problem.”

personality

someone’s character, especially the way they behave towards other people

“Learners saw the word “personality” while comparing two sides of the customer-service conversation issue.”

qualification

if you have a qualification, you have passed an examination or course to show you have a particular level of skill or knowledge in a subject

“The speaker used the word “qualification” while explaining the customer-service conversation problem.”

qualitative

relating to the quality or standard of something rather than the quantity

“The speaker uses “qualitative” to characterize the customer-service conversation situation.”

The words