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TOEIC Business travel and sales

TOEIC Business Travel & Sales

Practical workplace English for travel arrangements, customers, products, orders, and service problems.

Independent TOEIC study resource — not official exam material.

  • Teens and up
  • Work & career
  • Confident · B2
  • 30 words

The words

Every word in this set, with what it means. Tap a word to hear it.

accommodation
a place where someone lives or stays temporarily
“The travel desk booked accommodation near the conference venue.”
arrival
the act of reaching a place
“Please confirm your arrival time before the driver leaves.”
baggage
the bags and cases that a traveler takes on a journey
“Passengers should label their baggage clearly.”
boarding
the process of getting onto a plane, train, or ship
“Boarding begins thirty minutes before departure.”
brochure
a small magazine or folded document that gives information about a product or place
“The sales representative gave the client a brochure.”
client
a person or organization that receives a professional service
“The consultant will present the findings to the client.”
conference
a large formal meeting where people discuss a subject or meet professionally
“Our team is exhibiting at a technology conference.”
destination
the place that someone or something is going to
“The final destination is listed on the shipping label.”
discount
a reduction in the usual price
“Business customers receive a discount on large orders.”
fare
the money paid for a journey on public transport
“The train fare includes a reserved seat.”
itinerary
a plan showing the route and activities of a journey
“The assistant emailed the updated itinerary to everyone.”
luggage
the bags and cases that you take when you travel
“The airline delivered the missing luggage the next morning.”
merchandise
goods that are bought and sold
“The store received new merchandise for the summer season.”
passenger
a person traveling in a vehicle but not driving it
“Each passenger must show identification at the gate.”
reservation
an arrangement to keep a seat, room, or place for someone
“I made a reservation for two rooms near the office.”
shipment
a group of goods sent from one place to another
“The shipment was held at customs for one day.”
supplier
a person or company that provides goods or services
“We are looking for a local supplier of recycled paper.”
venue
the place where an event happens
“The venue has enough space for product demonstrations.”
warranty
a written promise to repair or replace a product if necessary during a period
“The printer comes with a two-year warranty.”
availability
the state of being ready to use or able to be obtained
“Please check product availability before promising a delivery date.”
commission
money paid to someone according to the value of what they sell or arrange
“Sales staff receive a small commission on each contract.”
complimentary
given free of charge as a courtesy
“Guests received a complimentary drink at the opening event.”
customs
the official department that checks goods entering or leaving a country
“The documents must be ready for customs inspection.”
departure
the act of leaving a place, especially to begin a journey
“The departure gate changed shortly before boarding.”
domestic
relating to one country rather than other countries
“The airline added more domestic flights for the holiday period.”
extension
an additional period of time allowed for something
“The supplier requested an extension to complete the order.”
maintenance
work needed to keep a building, machine, or service in good condition
“Regular maintenance prevents expensive equipment failures.”
purchase
something that you buy; or the act of buying it
“The purchase includes delivery and installation.”
refund
money returned to someone after a purchase is cancelled or returned
“The customer received a full refund for the damaged item.”
retail
the activity of selling goods directly to the public
“The company has experience in both wholesale and retail markets.”