At the store, behind the counter,
Stands the manager, tall and proud,
Ready to serve every customer,
And make them feel happy and loud.

With a smile, he greets them all,
And recognizes each face,
He knows their name and their needs,
And their favorite things to taste.

But sometimes, he might forget,
A thing or two that they desire,
But he never stops trying,
To make their shopping a joyous fire.

For he knows the value of service,
And how it can make someone's day,
And that's why he always strives,
To serve them in the best possible way.

So kids, when you go to a store,
And meet the manager with pride,
Remember that he's there to serve,
And make your shopping a joyful ride.

Reflections

1. Who is the main character in the poem and what is his role?
2. How does the manager recognize his customers?
3. Why is it important to serve customers well?
4. Have you ever received excellent service from someone? How did it make you feel?
5. Can you think of ways to be a friendly and helpful person to others, like the manager in the poem?